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Support FAQ

Can I use someone else's hearing aid?

This is not recommended as hearing aid setting needs to be properly adjusted according to the degree and nature of hearing loss which is different from person to person. Otherwise it will result in further damage to hearing.

How long does the battery last?

Generally, batteries last about 10 – 14 days. However, it depends on the amount of time the hearing aid is on and the volume level used.

Why does my hearing aid make squealing noise?

1. Earwax accumulated in the ear canal. Please consult doctor for further examination and removal of the earwax if necessary.
2. Earmould is not properly inserted. Please re-insert your earmould following the proper procedures.

Behind-the-ear hearing aid In-the-ear hearing aid RITE hearing aid

3. Earmould tubing is hardened or broken. Please obtain assistance from your audiologist.
4. Feedback management of the hearing aid needs to be re-adjusted. Please obtain assistance from your audiologist.

Why does my hearing aid give no sound?

1. The hearing aid is still in the off position; please turn it on.
2. Clogged sound outlet, possibly caused by earwax or moisture; please clean it up.
3. Worn-down battery; please replace the battery.
4. Hearing aid switched to telecoil (T) position; please switch it to microphone (M) position.
5. Dirty or corroded battery contacts: please open and close the battery drawer several times. If problem still persists, please obtain assistance from your audiologist.。

Why does my hearing aid sound weak or become intermittent?

1. Dirty or corroded battery contacts; please open and close the battery drawer several times. If problem persists, please obtain assistance from your audiologist.
2. Dirty or corroded battery; please clean battery surfaces with dry cloth or replace battery.
3. Worn-down battery; please replace battery.

If none of the above solutions solve the problem, ask your audiologist or hearing care professional for assistance.

Daily care of the hearing instruments

1. Keep your hearing aid clean by wiping it with a soft and clean cloth.
2. Make sure that there is no earwax in any of the earmould openings, which might reduce the hearing instruments’ efficiency.
3. Open the battery compartment or remove the battery from the battery compartment when hearing aid is not in use. Then keep the hearing aid in the dry-aid kit from humidity.
4. Wipe the battery carefully if moisture is present.
5. Wipe the hearing aid immediately with a dry cloth if hearing aid gets exposed to sweat as moisture will make hearing aid parts get corroded easily.
6. Hearing aid must never be exposed to extreme heat e.g. Left inside a parked car in the sun or dried in a microwave ovens. They must never be exposed to a lot of moisture e.g. Steam baths, showers or heavy rain.

I have just bought a new hearing aid. What should I do to get used to it?

Here are four easy steps to better hearing and adaptation.
1. Try your hearing aid more often in the quiet environments, listen to and identify each sound you hear.
2. Practise having conversation using the new hearing aid with another person in a quiet place.
3. When listening to TV or radio, try to practise listening at a volume level comfortably loud to your family or friends.
4. You can practise using your hearing aid outdoors or in group conversation when you get adapted to listening in quiet. Group or outdoor situations are usually accompanied by a greater degree of background noise, and are, therefore, naturally more difficult to cope with. In such situations, therefore, focus your attention on the person you want to hear. If you miss a word, ask the speaker to repeat. We all miss words once in a while.