Privacy Policy

Otic Hearing & Speech Centre (collectively “we”, the “Company” ) respect the privacy rights of visitors to the Company’s website and of individuals who participate in, access or sign up to any of the Company’s services, activities or online content (collectively referred to as “Services”). We endeavor to ensure that all our collection, transmission, storage and usage of personal data shall be carried out in compliance with the Personal Data (Privacy) Ordinance, Cap 486 of the laws of the Hong Kong Special Administrative Region (“the Ordinance”).

Purpose of Collection and Use of Personal Data

You need not supply any personal data in order to access the Company’s website. When you participate in, access or sign up to any of the Services, personal data is collected from you to enable us to provide you with the Services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the Services to you. By submitting your personal data you consent to the use of that data as set out in this Privacy Policy Statement.

The Company’s Policy

The Company shall fully comply with the obligations and requirements of the Ordinance. The Company’s officers, management, and members of staff shall, at all times, respect the confidentiality and endeavour to keep safe any and all personal data collected and/or stored and/or transmitted and/or used for, or on behalf of, the Company.
The Company shall endeavour to ensure all collection, storage, transmission and other handling or usage of personal data by the Company shall be done in accordance with the obligations and requirements of the Ordinance.

Type of Personal Data Collected

Types of personal data collected by the Company may include:

(a) Your name;
(b) Corresponding address;
(c) Contact details such as contact name, telephone number or email address;
(d) age, date of birth;
(e) gender;
(f) identity card number;
(g) social media contact;

that may be used to further improve the Company’s products and services that presented to you. Failure to provide such requested data or information may sometimes defer or prevent us from providing the products or services to you.

Confidentiality, Disclosure and Security of Personal Data

The Company does not trade your personal information and contact information for gain without your written consent. All personal data collected and held by the Company will be kept confidential, but where disclosure is necessary for the Company to comply with any statutory obligations or requirements, or for the Company to provide the Services to you or to carry out the original purpose, or a directly related purpose, for which the personal data were collected, those data may be provided to the following parties (whether within or outside Hong Kong):

Competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organisations;
Company’s associated companies, contractors, agents, sellers or suppliers of the goods/services, or other service operators, who are involved in the sale and marketing, administration or provision of the Services;
Any other person under a duty of confidentiality to the Company including a member of its group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and Banks, financial institutions, credit card issuing companies or debt collection agencies.

Retention of Personal Data

Unless there is a mandatory legal requirement for us to keep your personal data for a specified period, we will only retain your personal data for as long as is necessary to fulfill the purpose for which the personal data were originally collected.

Direct Marketing

The Company intends to use the personal data collected from you in direct marketing and the Company requires your consent for that purpose. Your name, telephone number, email address, contact address, social media contact, products and service portfolio information, held by the Company may be used in direct marketing. We may contact you by mail, telephone, social media, SMS, text/picture/video message, fax, email. You may at any time send request to our Company with registered name and contact telephone number to stop receiving the promotion materials or to start receiving the same.

Terms of Use

Terms and Conditions

Thank you for browsing (hereinafter referred to as “our Website”). Please read carefully the terms and conditions contained herein because any use of our Website means that you have accepted the terms and conditions stated herein.

Revision of terms

Otic Hearing & Speech Centre (hereinafter referred to as “Otic”) reserves the right to modify or discontinue our Website (or any part thereof) temporarily or permanently at any time, with or without notice. For any modification, suspension or termination of our Website, you agree that Otic shall not be liable to any responsibilities to you or any third party.

Use of Data

All information, text, images, pictures, logos, graphics, files, trademarks, software, or other information of our Website (hereinafter referred to as “Data”) are protected by copyright, trademark and the relevant rules and regulations. All “Data” are owned by Otic. Without Otic’s consent, you cannot sell, resell, and change any of the “Data”; or copy, reproduce, remake, upload, download, post, transmit them, save or retrieve them at any recoverable system; show, exhibit, transmit them or use them for any other public or commercial purpose.

Accuracy, Integrity and Promptness of the Data

Otic is not responsible for the accuracy and integrity of the Data on our Website. You should bear the risk of trusting any materials posted on our Website. You also agree to pay personal attention to all changes of data and information on our Website at various times.


Otic does not provide any explicit or implicit warranties. We do not guarantee that our Website and other information will meet your expectations; or the results obtained from the use of our Website are correct or reliable, uninterrupted, timely, secure or free from error. You personally bear the risk of using our Website. Our Website is operated on the basis of “as is” and “as available”. Otic is not liable for any direct, indirect, incidental, special, consequential or punitive damages.


Otic and / or other parties involved in creating, producing, or administering our Website on behalf of Otic shall not bear any legal responsibility or obligation for whatever reason or as a result of your access, use or inability to use our Website; for any changes in the content of the website or contact with any other websites through the links provided on our Website; or the scope permitted by applicable laws; or actions taken or not taken by Otic in response to your e-mail messages sent to Otic, be it direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities.

Otic and / or other parties involved in the creation, production or transmission of our Website do not assume any responsibility in safeguarding the materials and services provided by our Website; or in the provision of any corrections, updates or announcements related to our Website. Any materials on our Website are subject to change without notice.

In addition, Otic bears no responsibility or obligation for any loss due to virus attack on your computer equipments or other property items as a result of your use of, contact with or data downloading from our Website. If you choose to download materials from our Website, you do it at your own risk.


This Terms of Use will be interpreted in accordance with the laws of the Hong Kong Special Administrative Region, the People’s Republic of China (“Hong Kong”), and subject to the jurisdiction of the Hong Kong legislation. You agree that any claim or litigation derived from or related to the Terms of Use of our Website are subject to the jurisdiction of the Hong Kong SAR.


The contents of the Otic Hearing & Speech Centre website is subject to change without notice. Otic accepts no liability for any loss or damage howsoever arising from any use or misuse of or reliance on any information in this website.

*This Disclaimer has been translated from Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.