The first appointment will last around 2 hours. It will begin with a hearing test conducted by our hearing care professionals. Along with the hearing test result, your personal preference, expectations and communication needs will be discussed in the appointment. This information will help our hearing care professionals to pull together some hearing aid options for you to review and trial. If you proceed to purchase the hearing aids, a deposit will be needed on the day. Ear impressions will also be taken at the end of the appointment to make earmoulds or ear shell.
In about a week’s time, your hearing aids will be ready. Our hearing care professionals will adjust and fine-tune the hearing aids to make sure it is set appropriately for your hearing loss. In this appointment, you and your family members will learn about the hearing aids – how to insert and remove them, and also how to clean and maintain them. The rest of the balance will be paid in this appointment. Now, you can take your hearing aids home and experience them in real life.
In about 2 weeks’ time, we would like to welcome you back for a follow-up appointment. The purpose of the appointment is to discuss the use of the hearing aids in the past weeks and do some fine-adjustment according to your listening experience. If you are unsatisfied with your hearing aids experience, a refund could be arranged.